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Grievances are concerns, problems or complaints that one of your employees may wish to raise with you. Grievances usually relate to conflict with a colleague, the working environment or an employee’s terms and conditions.

You should always try and resolve grievances informally in the first instance. However, if a resolution is not possible and an employee raises a formal written grievance, you will need to adhere to the ACAS code of practice which sets out the process you should adopt:  https://www.acas.org.uk/acas-code-of-practice-on-disciplinary-and-grievance-procedures

A fair grievance procedure requires an employer to:

  • Hold a grievance hearing to allow the employee an opportunity to explain their complaint or concern.
  • Investigate the employee’s grievance.
  • Make a decision whether to uphold the employee’s complaints or concerns.
  • Offer the employee the right of appeal against your decision (and convene an appeal hearing if the employee exercises that right).

Regardless of the outcome of any grievance, you should always adopt a common sense approach and explore ways in which remedial action can be taken to alleviate any concerns that an employee may have in order to minimise disruption to your business and restore a harmonious working environment.

We are experienced at dealing with grievances and can guide you through the process on a step by step basis. We can also review or assist with the preparation of the relevant documentation or even chair the hearing on your behalf.

It is important that you have a proper grievance procedure in place in your staff handbook. Ask us about our Ask HR scheme.

Alternatively, if you would like advice or assistance in connection with a workplace issue, please call Lianne Payne, Head of Employment on 024 7623 1000.

Contact one of our Solicitors in Coventry: enquiries@askewslegal.co

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